Guest Support & Grievance Redressal
We are committed to prompt, courteous, and transparent resolution of all guest concerns.
1. Guest Assistance Desk
For any queries, feedback, or concerns regarding your stay enquiry, property coordination, or platform assistance, please reach out to our dedicated support desk:
2. Grievance Officer Details
In compliance with applicable consumer service and digital intermediary guidelines, the details for our designated grievance desk are:
Designation: Guest Grievance Redressal Officer
Entity: GuestAssist India Central Desk
Email: info@guestassist.com
Response Timeline: Initial response within 24 to 48 hours; resolution within 15 business days.
3. Property-Specific Queries
If your query pertains to an on-property stay experience, specific food & beverage service, or billing statement from a past checkout, our central team can coordinate directly with the duty manager or front office team of the respective hotel location.